What's New

27-Jan-2012
Consilium launches Unisocial™, An Enterprise Social Media Solution

25-Nov-2011
Korean global electronics and telecommunications company switches to Cisco Unified Communications from Consilium Software

21-Nov-2011 Leading Asian airline rolls out Cisco Web Interaction Manager with Consilium UniWeb adapter for Microsoft Dynamics CRM

15-Nov-2011 Consilium Software among the 150 top global Cisco Collaboration partners invited to the Cisco Collaboration Summit 2011 in Miami, Florida

08-Nov-2011 Consilium Software becomes Cisco's first Contact Center ATP (Authorized Technology Provider for Unified Contact Center Enterprise - UCCE) in Malaysia

03-Nov-2011 Consilium Software Inc has again met the resource requirements for the ATP - Customer Voice Portal program in India, Bangladesh, Sri Lanka, Maldives, Nepal & Bhutan

02-Nov-2011 For the third year running, Cisco recognizes Consilium Software's expertise to design, sell, install, and support customers with ATP - Unified Contact Center Enterprise products in the Subcontinent

23-Oct-2011 Kuwait's leading oil company migrates to Cisco Unified Contact Center designed and implemented by Consilium Software

21-Oct-2011 Consilium completes Philippines deployment of Consilium UniInsight BPO-focused reports library built on the flexibility introduced by Cisco Unified Intelligence Center (CUIC)

17-Oct-2011 South East Asia's largest F&B company becomes Consilium's 8th UniAgent for Cisco customer

03-Oct-2011 Consilium completes deployment of UniInsight for Cisco UCCX at Malaysian oil and gas company's shared service center

08-Oct-2011 Consilium Genesys professional services achieve key milestone in Australia with successful cutover of one of the most significant contact center projects of the year

29-Sep-2011 Consilium expands Australia presence with the appointment of additional specialists for contact center migration at Australian "big four" bank

20-Sep-2011 One of largest telecommunications companies in the world signs an agreement with Consilium for joint development and collaboration in contact center solutions

23-Aug-2011 Consilium attends Genesys G-Force 2011 in Melbourne and reveals plans to set up local Australian operations

14-Aug-2011 Consilium launches UniInsight™ Mobile Supervisor and UniMobile™ FloorView for Cius, Cisco's Android-based tablet for the enterprise

09-Aug-2011 Consilium UniAgent™ CRM Connector for UCCE-Siebel 8.1 goes live at Malaysian auto-maker's customer care center

06-Aug-2011 Consilium Professional Services selected for deployment of one of Asia's first social media customer care solutions in Malaysia

04-Aug-2011 Consilium adds UniAgent CRM Connector for CA UniCenter (Service Desk Manager) with Cisco UCCX

25-Jul-2011 Consilium kicks off Cisco Unified Communications deployment for world's leading consumer electronics supplier in India

12-Jul-2011 Consilium and technology arm of Japanese telco agree to strengthen collaboration in contact center product development

03-Jun-2011 Singapore bank deploys Consilium UniAgent for Cisco UCCX integration to AS/400 for credit card call center operations

06-May-2011 Consilium bags major BFSI customer in Malaysia for design and delivery of integrated Cisco contact center solution

30-Apr-2011 Consilium UniAgent CRM connector for Salesforce with Cisco UCCX goes live at Korean auto-maker's Malaysia call center

29-Apr-2011 Consilium wins its 10th contact center project in Malaysia with the award of Consilium UniAgent and UniInsight order for oil & gas major

19-Mar-2011 Consilium implements Cisco Unified IP IVR based contact center at Japanese auto multinational's Malaysia headquarters

15-Feb-2011 Consilium Genesys professional services selected for a large virtual contact center infrastructure project in Australia

26-Jan-2011 Consilium wins its second project in Kuwait for the design and deployment of Cisco Unified Communications and contact center

24-Jan-2011 North American business process outsourcing company awards Consilium the contract for design and deployment of Genesys contact centers in USA & Canada

03-Jan-2011 East African revenue agency successfully automates tax services with Consilium-implemented adapter for Alcatel, Genesys and Microsoft Dynamics CRM integration

23-May-2011
Consilium launches CITL and appoints Niraj as CTO

10 Jan 2011 - Singapore
Consilium Software Strengthens Leadership Team with Appointment of Krishnan KS as New Vice President for Sales Operations

22-Dec-2010
Consilium completes delivery of its largest UK contract for design and deployment of an outbound contact center with SAP integration

17-Dec-2010
Press Release: Vertex BPO Turns to Consilium for Distributed SIP Contact Center

13-Dec-2010
Consilium kicks off Genesys contact center project with Microsoft CRM integration as part of a major modernization initiative by Rwandan government

09-Dec-2010
Malaysian motors group selects Consilium for developing Cisco-Salesforce CRM connector for their unified contact center

10-Nov-2010
Consilium holds its third annual CXO UC Forum in Gurgaon focusing on cloud delivery strategy, mobility apps and social media integration

02-Nov-2010
Latin American bank gets integrated self-service based on Voice XML powered by Consilium professional services

01-Nov-2010
Consilium rolls out customer contact center operations servicing one of India’s largest consumer electronics companies

13-Oct-2010
Consilium concludes 10-country Cisco collaboration solutions deployment for Taiwanese multinational’s technical support operations in Asia and EMEA

08-Oct-2010
New professional services alliances and wins in North and South America extend Consilium Software’s coverage to all six continents

07-Oct-2010
Consilium completes migration of mission-critical Genesys and Nuance voice portal systems for British healthcare provider’s UK-wide Healthline

30-Sep-2010
Consilium Professional Services set foot in South America to design and implement voice portal solution for Peru’s third-largest bank

20-Sep-2010
Portuguese bank engages Consilium again for the deployment of voice and multi-channel reporting solutions

15-Sep-2010
Wainhouse Research's 2010 Asia Pacific report recognizes Consilium's hosted & managed UC solution offerings

12-Sep-2010
North American outsourcer awards US and Canada contact center deployment contracts to Consilium Canada

27-Aug-2010
Major win in the Philippines as Consilium and local partner join forces to displace the competition at the country’s leading business conglomerate

26-Aug-2010
Consilium approved as a Cisco partner in Malaysia and establishes project office in Kuala Lumpur to expand collaboration business

12-Aug-2010
Consilium Migrates Bharti AXA to Genesys Contact Center Platform

21-Jul-2010
JAFCO Asia invests in Consilium Software

19-Jul-2010
Consilium starts its second project in Istanbul for deploying multimedia contact and voice portal solution for one of Turkey's largest lenders

16-Jul-2010
Consilium wins order to implement voice portal solutions for world's third-largest telco in Spain

13-Jul-2010
Consilium celebrates its 8th workforce optimization project win with order from Singapore

28-Jun-2010
Consilium strengthens sales and services operations in Taiwan and India by adding seasoned professionals

16-Jun-2010
IP telephony rollouts in Switzerland and Philippines are the latest to be completed by Consilium for Taiwanese multinational

10-Jun-2010
Malaysian Telco to get Consilium professional services for upgrade of Genesys contact center and training

07-Jun-2010
Australian IT solutions company enters into a strategic professional services agreement with Consilium

10-May-2010
Taiwanese multinational selects Consilium for upgrading global multi-vendor telephony to Cisco Unified Communications across 10 countries. Korea and Vietnam projects take off.

07-May-2010
Cisco Systems awards 'Cisco Compatible' logo and CDN certification to UniAgent™, the first CRM connector for integrating Cisco Agent Desktop (CAD) & BMC Remedy

15-April-2010
Consilium wins workforce optimization contract in Kuwait for market-leading hospitality and food services company

05-April-2010
Consilium completes deployment of large contact center in Manila for North American BPO

04-Mar-2010
Alcatel-Lucent announces Consilium as winner of Genesys Contact Center New Market Breakthrough Award for 2009.
Visit us at: Genesys Partner Directory

26-Feb-2010
Consilium Software completes Cisco Interoperability Verification Testing of Consilium UniAgent™ under the Cisco Developer Network program.

10-Feb-2010
Consilium completes delivery of Quality management implementation in the Philippines for the country’s life insurance market leader.

08-Feb-2010
Consilium Software Development Services starts a multi-continent custom reporting project for a global telecommunications corporation.

25-Jan-2010
Consilium implements a Cisco workforce optimization and multimedia contact solution for the Philippines’ newest wireless broadband ISP.

15-Jan-2010
World’s leading global utilities BPO provider becomes Consilium’s first new customer of 2010.

11-Jan-2010
Leading African Telco gets Consilium Professional Services to implement web collaboration for customer services in Ghana.

01-Jan-2010
Consilium Software completes 2009 with successful projects across 15 countries leveraging an advanced portfolio and repeat business

21-Dec-2009
Consilium Consulting Services starts a new business intelligence reporting assignment for a UK automotive retailer’s Genesys customer contact center.

16-Dec-2009
Consilium joins the new Cisco Developer Network (CDN) as a Registered Developer with Consilium UniAgent™ as the debut product.

13-Dec-2009
Consilium Professional Services completes a 10-month program management assignment at Indonesia’s top-5 commercial bank.

27-Nov-2009
Consilium completes migration to Cisco Unified Communications for a global PC maker’s technical support and customer service operations in Turkey.

15-Nov-2009
Consilium strengthens its Airlines Practice by bagging a multi-month project for implementing a top airline’s Genesys contact centers.

30-Oct-2009
Consilium Professional Services completes another Cisco Unified Communications project in Hong Kong.

21-Sep-2009
Consilium achieves the designation of Cisco Systems’ Authorized Technology Provider for Unified Contact Center Enterprise (ATP-UCCE).

15-Sep-2009
Bangladesh bank selects Consilium for the delivery of the country’s first contact center solution with Cisco Unified Contact Center Enterprise(UCCE) and Customer Voice Portal(CVP).

08-Sep-2009
Consilium Software named Cisco Systems Authorized Technology Provider for Customer Voice Portal.

04-Sep-2009
Consilium completes the design, development, implementation and rollout of Consilium UniInsight™ reporting solution for a Malaysia multination conglomerate.

31-Aug-2009
Consilium’s Greater China operations get a boost with the establishment of Consilium Software Inc (Pte.) Ltd. Taiwan Branch.

27-Aug-2009
Consilium beefs up Canada operations with the appointment of Toronto-based vice president for business development and marketing.

24-Jul-2009
Five-star airline implements Consilium-developed UniSpeech™ solution for speech-enabled self-service for India-wide customer service.

16-Jul-2009
Consilium completes production rollout of UniAgent™ CTI connector for BMC Remedy and Cisco Unified Contact Centre Express.