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PRODUCTS

PRODUCTS
Consilium UniAgent™
Consilium UniQM™
Consilium UniPresence™
Consilium UniInsight™
Consilium UniHealth™
Workforce Management
Interaction Analytics
Quality Management & Recording
Voice Portal (IVR)
Unified Communications Applications
Unified Contact Center
ACD & Dialer
   
 

Voice Portal (IVR)

Voice portal (or IVR) enables a self-service method for customers to retrieve the information they need from the contact center. Customers can use touchtone signals or their own voice to request self-service information. If they request live agent assistance, the voice portal can place a call in queue until an appropriate agent is available and then transfer information given by the customer directly to the agent along with the call itself to provide a seamless customer service experience.

 
  WHY CONSILIUM
Innovative Software Development Company
Undivided focus on Unified Communications
Proven Leadership Team
Consultative Approach & Unmatched Services Expertise
Global expansion including US & Europe