Unified Communications Applications

Unified Communications applications enable the convergence of voice and video with enterprise applications and data. This key capability of Unified Communications to integrate communication functions directly into business applications (also called communications-enabled business processes) can help customers transform key business processes with improved communication flows.

Using integrated directories with intelligent presence and preference information, these standards-based applications integrate with desktop business tools, helping users reach the right people and resources the first time. The following communication product areas are converging in the current generation of products:

Unified messaging has integrated voicemail with email – voicemail can arrive as wave file in your email, and v.v. you can listen to your email (text-to-speech conversion) by calling your mailbox.
Separate voice, video and web-conferencing capabilities are now available as integrated applications.

IM solutions are expanding their capabilities to incorporate presence for multiple communication methods: providing voice, video, instant messaging, conferencing, and presence information through a single application.