Applications to Transform Business Processes

Besides selling, delivering and supporting Cisco Unified Communications solutions, Consilium Software develops new converged IP communications applications using the Cisco Unified Application Environment (CUAE) platform.  The Cisco Unified Application Environment offers an intelligent interface with Cisco Unified Communications Manager for the development of applications that can help integrate IP telephony into business processes to increase productivity.

IP communications has become mainstream, but the challenge is that adoption of UC applications is lagging far behind the purchase of IP telephony solutions, with only a minority of customers adopting UC applications (other than the common packaged applications like unified messaging and mobile phone integrations.)  Increasing UC application adoption requires more “business ready” solutions targeted at specific verticals, solutions where customers see the benefits as real rather than visionary.  The focus is on increasing productivity, which is achieved by enabling communications & collaboration in real-time, reducing communication latency and enhancing efficiency.  With the right knowledge and experience of customer’s business processes, applications allow enterprises to maximize the return on their existing investments in UC and other technologies, which are typically deployed separately – linking them to provide solutions that transform business processes.