Open Positions
Job Code: SM-01
Business Job Title: Business/Sales/Account Director/Manager
No. of positions: 04
Location: India/Singapore/Manila/Taipei/China
Date Posted: 05-Jan-2010
Email: careers@consiliuminc.com
Job Summary: To drive the Company's Sales function and act as a catalyst for account planning and a direct touch with the Consilium customers. The profile requires high degree of market knowledge and sales networking.
Work Experience:
- 7-8 years of experience in managing the Sales function and successful product lines in IT Industry.
- For the position of Business Manager, Freshers with 1-2 years of experience with excellent academic record and from established institutes would be preferred.
Education Qualifications:
- Minimum: BE or equivalent
- Added: MBA is highly desirable for Business Director position.
Key Skills Required:
- Essential: Proven track record in Sales & Account Management in the Contact Center industry.
Ability to manage alliance partners and product lines.
Excellent written and oral communication skills.
Excellent interpersonal and cross-functional skills.
Ability to work in pressure environment and meet deadlines.
Sound knowledge of Contact Center industry, Unified Communications, Business
Analytics products.
- Preferred: Necessary technical knowledge would be an added advantage.Cisco
Express foundation Sales Specialist.
Job Description:
- To develop sales strategy for region, work closely with alliance partners and build
relationship with large system integrators.
- To build a sales operation in planned manner to meet the objectives for Indian or
ASEAN markets. Extreme Focus on execution is priority.
- Business Planning: To develop detailed business plan for 2008.
- To create brand equity in the market for alliance products through necessary Alliance &
customer program and events & roadshows.
- Keep track of market, product and competitive changes and accordingly refine the
strategy.
Salary: As per industry standards.
Job Code: SC-01
Business Job Title: Business/Solution Consultant
No. of positions: 05
Location: India/Singapore/Manila/Taipei/China
Date Posted: 05-Jan-2010
Email: careers@consiliuminc.com
Job Summary: Sales engineering - Support of Consilium customers and Direct Sales personnel in Pre-Sales activities. Activities include solutions discovery discussions, application and technical integration exploration, software demonstrations and preparation of configuration and application solutions documentation.
Work Experience:
- 3-5 years of sales engineering or consulting experience in a software applications environment.
- Freshers with 1-2 years of experience with excellent academic record and from established institutes would also be considered.
Education Qualifications:
- Minimum: BE or Computer Science degree
Key Skills Required:
- Essential: Strong sales presentation skills; Strong technical skills and positive aptitude;
Knowledge of contact center solutions, customer relationship management applications
or computer-telephony integration.
- Preferred: A working knowledge of databases, data and voice infrastructures, PC based
applications and web-based technology, Cisco certifications CCNA, Solution Selling
specialist.
Job Description:
- Participate in Customer Needs Analysis.
- Create Customer solutions Design.
- Develop Customer server configuration.
- Prepare pre-implementation documents.
- Review customer proposals.
- Explore and validate system integration points.
- Demonstrate software.
- Support Response for proposals (RFPs).
- Support site visits.
- Prepare software quotation requests.
Salary: As per industry standards.
Job Code: PM-01
Business Job Title: System Integration & Project Manager
No. of positions: 02
Location: India/Singapore/Manila/Taipei/China
Date Posted: 05-Jan-2010
Email: careers@consiliuminc.com
Job Summary: Consilium Software is looking for qualified individuals to perform project management and technical support services for our large scale customer call center installations.
Work Experience: 5-8 years experience with particular emphasis on technical project management or end-user technical support.
Education Qualifications:
- Minimum: BS degree in a technical or managerial discipline.
- Added: MBA/M Tech
Key Skills Required:
- Essential: Strong working knowledge of telephony based applications to include two or
more of the following: networking environments, PBX, UNIX, Sybase and DDE compliant
software.
- Ability to diagnose and resolve technically complex issues is essential, as is the ability to
effectively communicate solutions to customers.
Job Description:
- Management of customer implementation planning meetings.
- Coordination and deployment of internal resources to ensure successful product
installation.
- Front-end formulation and programming of highly customized customer applications
within open system environments.
- Extensive travel in excess of 40% is required.
- To work as key part of sales organization in order to support a heavily led consulting
sale.
- To understand business processes within the contact centre environment. To build,
document and present business cases for Consilium solutions.
- To position and present the proposed solution to end users, technical staff, operations
and senior managers.
- To identify groups that need to be educated on the technology and deliver the required
training and knowledge transfer.
- To build a strong working relationship with the relevant groups including engineering,
sales, services, alliances and business partners where appropriate.
- Responsible for Project Reviews, including:
1. Technical analysis of customer requirements.
2. Technical negotiations with customers.
3. Creating configurations / quotes for customers.
4. Preparation and sign off of technical proposals for customers.
- Act as an integral team member working to achieve regional and team sales goals.
- Manage pending sales situations from a technical pre-sales perspective, working along
with Sales Directors and Regional Sales Managers both in-house and on-site, providing
all support for achieving success in sales.
Salary: As per industry standards.
General Qualifications / Proficiency:
- BE / BTech / MCA or higher with specialisation in Computer Sciences.
- Languages : Proficiency in J2EE .NET, JAVA. C++, C#, PHP, XML, VXML, LAMP
- RDMS : Good working knowledge of DB ( Oracle, SQL and My SQL)..
- Systems : Windows , UNIX, LINUX, Macintosh
- Network : Working knowledge in TCP/IP, VLAN, Frame Relay, ATM, ISDN, MPLS, Routing
Protocal, Load Balancing, VOIP, Network Security
- Contact centre Component including IVR.
- Application Design and Architecture. OOP
- Web Architecture.
- Client / Server and thin client environment.
Web Developer – Code : DE–WEB
Business Job Title: Web Development Engineer
No. of positions: 04
Location: Bangalore/Singapore
Date Posted: 27-Sep-2011
Email: careers@consiliuminc.com
Experience
- Should have been part at least 3 teams which were part of product development for at
least 1 live projects.
- Should have worked in a minimum team size of 6 developers on live projects.
- Contact Centre Industry will have advantage.
- Have an effective experience of 2-3 years in Product development
- Should have Understanding of object-oriented programming languages
- Expert knowledge of PHP/MySQL required
- Experience with Java GUI development. Knowledge of XML. Familiar with the HTTP
protocol (GET/POST)
- Must be familiar with web services such as XML RPC
- Intermediate to expert knowledge of HTML, HTML standards and CSS
- Intermediate to expert knowledge of JavaScript and JavaScript APIs (e.g. AJAX, jQuery)
- Must be familiar with relational-databases, database optimization and MySQL queries
- Experience creating and/or maintaining Open Source content management systems
Sr Software Developer – Code : DE - 01
Business Job Title: Sr Development Engineer
No. of positions: 02
Location: Bangalore/Singapore
Date Posted: 27-Sep-2011
Email: careers@consiliuminc.com
Experience
- Should have been part at least 6 teams which were part of product development for at
least 4 live projects.
- Should have leaded at least 2 teams of minimum size of 6 developers on live projects.
- Contact Centre Industry.
- Have an detailed understanding of SDLC.
- Have an effective experience of 6-8 years in Product development, integration,
enhancement and Support.
Weightage will be given to experience in
- Proficiency in applications development of apps on Android and Symbian platform and SDK.
- Web based apps and LAMP
- Apps / connector development in contact centre environment. ( CTI, IVR etc)
- Dot Net, J2EE
Software Developer – Code : DE - 02
Business Job Title: Development Engineer
No. of positions: 05
Location: Bangalore/Singapore
Date Posted: 27-Sep-2011
Email: careers@consiliuminc.com
Experience
- Should have been part at least 4 teams which were part of product development for at
least 2 live projects.
- Should have leaded at least 1 team of minimum size of 6 developers on live projects.
- Contact Centre Industry.
- Have an clear understanding of SDLC.
- Have an effective experience of 4-5 years in Product development, integration,
enhancement and Support.
Weightage will be given to experience in
- Proficiency in applications development of apps on Android and Symbian platform and SDK
- Web based apps and LAMP.
- Apps / connector development in contact centre environment. ( CTI, IVR etc)
- Dot Net, J2EE
Jr Software Developer – Code : DE - 03
Business Job Title: Jr Development Engineer
No. of positions: 05
Location: Bangalore/Singapore
Date Posted: 03-Feb-2011
Email: careers@consiliuminc.com
Experience
- Should have been part at least 3 teams which were part of product development for at
least 1 live projects.
- Should have worked in a minimum team size of 6 developers on live projects.
- Contact Centre Industry.
- Have an understanding of SDLC.
- Have an effective experience of 2-3 years in Product development.
Weightage will be given to experience in
- Proficiency in applications development of apps on Android and Symbian platform and SDK.
- Web based apps and LAMP
- Apps / connector development in contact centre environment. ( CTI, IVR etc)
- J2EE and Dot Net
DBA– Code : DE DBA
Business Job Title: DBA
No. of positions: 02
Location: Bangalore/Singapore
Date Posted: 27-Sep-2011
Email: careers@consiliuminc.com
Experience
- Should have been part at least 3 teams which were part of product development for at
least 1 live projects.
- Should have worked in a minimum team size of 6 developers on live projects.
- Contact Centre Industry will have advantage.
- Have an effective experience of 2-3 years
- Expert knowledge of open source DB like MySQL and good knowledge of SQL required
- Must be able to create DB structure and tables for optimum search, generate effective
queries for data extraction
- Working knowledge in programming in LAMP
Job Code: TC-01
Business Job Title: Technical Consultant
No. of positions: 04
Location: India/Singapore/Manila/Taipei/China
Date Posted: 05-Jan-2010
Email: careers@consiliuminc.com
Job Summary: This role provides a wide range of pre and post sales technical support to Consilium customers and Direct sales personnel.
Work Experience:
- 3-5 years technical support experience within Client/Server database environments.
- Freshers with 1-2 years of experience with excellent academic record and from established institutes would also be considered.
Education Qualifications:
- Minimum: BS degree or equivalent
Key Skills Required:
- Essential: Technical expertise with Sybase, MS SQL, Oracle and Informix RDBMS and a
hands-on working knowledge of TCP/IP integration is required.
Knowledge in the following areas is critical: CRM, Voice recording, PBX/ACD,
WEB/Internet, NT server/SQL server, Database knowledge, computer H/W &
networking.
Good telephony background and thorough understanding of ACD, PBX (including IP
based), CTI, IVR, various telephony protocols etc.
Expertise on OS like Windows, Linux and UNIX.
Should be strong in analysis, architectural design and reasoning capabilities.
Should have experience in project implementations & field support.
Strong interpersonal skills.
- Preferred: Familiarity with Inbound/Outbound Call Center operations is a definite plus.
CCDA associate level certification, Cisco Express Foundation design specialist
Cisco Life Cycle Services Express, Exposure to contact centre solutions is preferable
Job Description:
- Development of installation plans and procedures.
- Coordination of internal resources to ensure successful product installation.
- Front-end formulation and programming of highly customized customer applications
within open system environments.
- Extensive travel in excess of 50% is required.
- To understand business processes within the contact centre environment. To build,
document and present business cases for Consilium solutions.
- To position and present the proposed solution to end users, technical staff, operations
and senior managers.
- To build a strong working relationship with the relevant groups including engineering,
sales, services, alliances and business partners where appropriate.
- Responsible for Project Reviews, including:
1. Technical analysis of customer requirements.
2. Technical negotiations with customers.
3. Creating configurations / quotes for customers.
4. Preparation and sign off of technical proposals for customers.
Salary: As per industry standards.
Job Code: CP-01
Business Job Title: Cisco Professional
No. of positions: 10
Location: India/Singapore/Manila/Taipei/China
Date Posted: 05-Jan-2010
Email: careers@consiliuminc.com
Cisco UCCE [IPCC] Technical Lead (CUCCETL) & Cisco UCCE Technical Consultant (CUCCETC)
Work Experience: 3-6 years
Requirements:
- This resource will be a Cisco UCCE (Unified Contact Center Enterprise) technical lead, providing hands-on implementation and support expertise, and giving direction to technical consultants
- 3+ years experience in Cisco UCCE (Design & Implementation), including Cisco ICM, Cisco Unified Communications Manager (Call Manager) and Cisco Customer Voice Portal (CVP) or IP IVR.
- 2+ Cisco networking & data communications implementation experience
- Must have delivered at least 3 full Cisco enterprise contact center projects in a primary role
- 2+ years experience in project team management
- Able to travel extensively and be stationed overseas for long-term projects and assignments
- Excellent written and spoken English; ability to communicate with multi-cultural teams in other countries
- CCNA and CCVP is required; candidates who have completed Cisco IPCC Enterprise PPDIOO workshop are preferred
- Candidates with less experience may apply for CUCCETC, but should have delivered at least one full Cisco UCCE project in a primary role
Benefits:
- These positions are a unique combination of challenge, flexibility and generous exposure to international experience. The package is supplemented by attractive incentives such as Project Completion Incentive (PCI) and/or Overseas Project Incentive (OPI.)
Salary: As per industry standards.
Job Code: GP-01
Business Job Title: Genesys Professional
No. of positions: 10
Location: India/Singapore/Manila/Taipei/China
Date Posted: 05-Jan-2010
Email: careers@consiliuminc.com
Genesys Contact Center Technical Lead (GCCTL) & Genesys Contact Center Technical Consultant (GCCTC)
Requirements:
- This resource will be a Genesys contact center technical lead, providing hands-on implementation and support expertise, and giving direction to the implementation team (technical consultants)
- 5+ years experience in Genesys Framework (Design & Implementation)
- 5+ years experience in Genesys Routing (Design, Development & Implementation)
- 5+ years experience in Genesys Reporting (CCP & CCA Design & Development)
- Must have delivered at least 3 full Genesys contact center projects in a primary role
- 3+ years experience in project team management
- Able to travel extensively and be stationed overseas for long-term projects and assignments
- Excellent written and spoken English, and preferably spoken Spanish; ability to communicate with multi-cultural teams in other countries
- Genesys University-trained and/or GCP (v7 System Consultant - Inbound Voice or v7 Developer - Inbound Voice Routing Strategies) candidates preferred.
- Candidates with less experience may apply for GCCTC, but should have delivered at least one full Genesys project in a primary role.
Genesys GVP Specialist (GGVPS)
Requirements:
- 3+ years experience in Genesys GVP (Installation, Configuration & Troubleshooting)
- 3+ years experience in Web Technologies – VXML
- At least 3 projects in voice portals with ASR and TTS engines
- Must have delivered at least 3 full GVP projects in a primary role
- Able to travel extensively and be stationed overseas for long-term projects and assignments
- Excellent written and spoken English, and preferably spoken Spanish; ability to communicate with multi-cultural teams in other countries
- Genesys University-trained and/or GCP (v7 System Consultant, GVP Enterprise Edition / Voice Platform) candidates preferred
Benefits:
- These positions are a unique combination of challenge, flexibility and generous exposure to international experience. The package is supplemented by attractive incentives such as Project Completion Incentive (PCI) and/or Overseas Project Incentive (OPI.)
Salary: As per industry standards.
Job Code: SA-01
Business Job Title: Lead Software Architect
No. of positions: 01
Location: Delhi/Singapore
Date Posted: 05-Jan-2011
Email: careers@consiliuminc.com
Purpose:
- Lead Software Architect to lead a small development team on new software product development projects
- The successful candidate will be able to drive projects through all phases of the Software Development Life Cycle.
- Tasks range from architecting telephony and SOA systems to writing code to managing projects and people.
- Successful candidates will have solid experience in SDLC and command of software product development, CTI integration development and the creation & use of API’s
- This is a great opportunity to lead a team in the development of applications that utilize cutting edge technologies.
Primary Responsibilities:
- Serve as team lead for a development team consisting of 3-5 developers
- Develop system architecture consisting of CTI / SIP integrations, application integrations and API’s.
- Manage projects through all phases of SDLC
- Mentor other developers in software development best practices
- Conduct code reviews
- Building prototypes, testing design attributes and working with other members of the development team in achieving overall objectives
- Developing ideas and presenting them to peers and management
- Research industry trends, business needs and opportunities
- Evaluation of new technologies and tools for inclusion in the architecture
- In concert with the CTO, lead the development of a technical strategy
- Work with alliance partners to define integrations between our systems.
Technical Requirements:
- Experience implementing SOA (Service Oriented Architecture) - must have done at least one major project
- Expert in C, C++ and Java programming, database design and object-oriented design
- Experience with technologies such as Java/J2EE models, .NET, design patterns, frameworks, components, best practices
- Knowledge of technical web standards and approaches such as Web Services, SOAP, WSDL, JSP, AJAX and others including their benefits and limitations
- Extremely proficient in designing and debugging multi-threaded systems
- Telephony experience is required (e.g., Dialogic, VOIP, SIP, SIMPLE, VXML)
- Software development in a structured environment using version control and following a software development life cycle
- Self-directed and self-managing, good communication and organizational skills
- Excellent communication and documentation skills
- Experience implementing best practices in software development
- Ability to give reliable estimates and work within deadlines
Location : Singapore or India
Reports to : CTO
Minimum Experience (yrs): 10+ years of experience in a structured engineering environment for the development of telephony features with emphasis on IP telephony and telecommunications
Required Education: Bachelors or Masters degree in engineering
Salary: As per industry standards.
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