NICE Systems

Consilium Software in association with NICE brings you NICE Perform which gives companies the tools to do what was previously impossible – to create insight from interactions. Consilium Software is a NICE Authorized Partner. NICE Perform technology means:

• Lower storage costs
• More cost effective interaction-capturing platform
• Retention rules ensuring that all organizations can benefit from recording all of the interactions without requiring major investment.

NICE Perform® is an essential part of the NICE SmartCenter™ family of best-in-class solutions for contact centers and enterprises. NICE Perform provides liability recording, Quality Management, interaction analytics, regulatory compliance, coaching and customer feedback solutions in all kinds of telephony environments (including VoIP), and in unified or distributed centers.

NICE Perform extracts the value hidden within customer interactions, and provides enterprise decision makers, contact center managers and agents with powerful insights into their customer base, thus enabling them to take action and drive performance across the organization.

Information about NICE Perform can be found at http://www.niceperform.com.

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video, and other data sources. NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in 100 countries, including over 85 of the Fortune 100 companies. More information is available at http://www.nice.com.

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IEX Corporation

IEX Corporation, a NICE Systems Ltd. company, is a leading provider of feature-rich, scalable workforce and performance management solutions that enable contact centers to improve planning and scheduling, enhance performance and streamline tasks. With a strong global presence, IEX solutions are used in over 50 countries with nearly a million agents at more than 3,000 contact center sites. The award-winning IEX TotalView Workforce Management system is a NICE SmartCenter solution. NICE SmartCenter combines workforce and performance management with quality management, interaction analytics, compliance, coaching and customer feedback within a service-oriented architecture. For more information about IEX, visit http://www.iex.com.

IEX TotalView, as a part of Consilium Software’s portfolio, enables us to provide our clients a powerful and proven platform for optimizing the performance of their contact center, which reduces costs and delivers significant return on investment.

Register here to know more about TotalView Workforce Management.