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ABOUT US

ABOUT US
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Management Team

   
PRAMOD RATWANI
Founder, Executive Chairman & CEO

Pramod founded Consilium Software in 2007, and has succeeded in creating a Unified Communications software company known for its unparalleled solution delivery capabilities, as well as earned valuable recognition for the Consilium brand with operations throughout the world. Pramod’s continued vision is for Consilium to become a US$100m operation within the next 5 years, multiplying benefits to customers using the best products and services in the industry, delivering on aggressive revenue and profitability objectives, and boosting shareholder value.

Pramod has more than 23 years of IT and telecommunications industry experience, having built and managed three start-up operations in the Asia Pacific & Middle East region. Prior to Consilium, Pramod was Vice President at Aspect Software (previously known as Concerto Software and Davox Corporation) from 1999-2007, heading the Asia Pacific & Middle East. Over eight years at the helm, Pramod grew Aspect from one to more than 300 employees in the region, achieved US$70m software revenue in 2006, and a total of US$250m in revenue through his tenure. He also led successful integration of people, products and channels from Aspect’s several M&A activities in the region, including Cellit, Divine/Melita, Rockwell First Point and Aspect Communications. He is credited with building the AT&T (now Avaya) South Asia sales and services operations over 1990-1996 as part of the core team for the business communications division. Following that he built a highly successful systems integration business in Singapore over 1996-1999, generating over US$20m in revenues over a two-year period as a Lucent Technologies (Bell Labs) Independent Software Vendor, leading to its acquisition by Keppel T&T. Pramod holds several business management qualifications and degrees as a Bachelor of Science (Honors) and Bachelor of Engineering (Electronics and Communications.)

   
   
ARVIND SAKSENA
Senior Vice President – Services & Support

Arvind leads Consilium's technology services, product support, IT and HR operations. His strategic and proactive approach to quality assurance is particularly focused on client experience in India and globally. He has led the effective design and implementation of Consilium’s solution delivery and support processes through rigorous field evaluation and pursuing “fitness for use”, with continuous customer involvement and quality checks throughout the methodology. He has steered Consilium’s key Cisco and Genesys contact center projects to success, made possible with his close interaction with customer stakeholders.

Prior to joining Consilium in January 2008, Arvind was CIO of Air Deccan (now Kingfisher Airlines) since 2004 and was rated among the country’s top 8 CIO's by the Voice & Data Magazine for 2006, as well as is recipient of CIO 100 award in 2007 and 2008. Arvind is an established technology industry luminary. He holds a Bachelor of Science degree with specialisation in Electronics and Communication.

   
   
NIRAJ SARAN
Chief Technical Officer - CTO

Niraj is a business leader with a passion for technology and a proven record of defining and implementing the product strategy and vision. Niraj brings over 20 years of experience in building products and solutions in the UC space for both carrier and enterprise customers. Most recently he was CTO at UnitedLex, running the Product teams, Operations and IT. Prior to that, at Microsoft in the United States and India, he was responsible for a number of products and solutions to improve monetization for Microsoft Bing's adCenter group. As Group Manager, Niraj also had responsibility for two significant products in the Unified Communications product-line. Niraj developed the mobile client for Office Communicator on Windows Mobile and also developed v1 of the presence-enabled IP Phone. Prior to that at Openwave, Niraj managed the web and mobile mail teams and built the highly scalable, carrier grade Voice and Video Mail platform. Niraj was also responsible for a very innovative 3G video mail and video portal solution deployed for a European carrier during the Euro 2004. Niraj has held key roles at leading technology companies in Silicon Valley like Lucent and Octel and at start-ups building enterprise voice applications. Niraj was the 2009 winner of the Innovation Award at Microsoft's India Development Centre. Niraj holds a Bachelor of Engineering degree from BITS, Pilani.

   
KRISHNAN K.S.
Vice President – Sales Operations, Asia-Pacific

Krishnan leads Consilium’s sales operations in South Asia and the Middle East. He is responsible for entrenching Consilium’s position as the Unified Communications market leader known for its solutions approach and applications focus. Krishnan’s career spans more than 17 years in the IT industry. Before joining Consilium, he was the National Head , Commercial Accounts at Servion Global Solutions, India. He has held various senior level positions in sales, business development and professional services at Redington, HCL Infosystems, Acqueon Technologies and Dell.

Krishnan has significant experience in new customer acquisition in the South Asia, Middle East & Africa markets. He has helped service providers design and launch the hosted contact center business model, has been responsible for driving managed services offerings on various technology platforms, and successfully helped customers transform their operations starting from business consulting. Krishnan holds a Bachelor of Commerce degree from the University of Calicut, India and a Diploma in Sales & Marketing.

   
   
ALEX TZANG
General Manager - Greater China Operations

Alex Tzang, as General Manager of Consilium Software’s Greater China operations, is responsible for managing sales, business development, P&L, personnel, contract negotiations, compliance reporting and the strategic growth and direction for the Company in this high-growth region. He has been very successful in raising Consilium’s profile in terms of both skills and scale, expanding customer base and developing a unique position and differentiation for Consilium in the region.

He has an impressive track record in successfully executing strategies for sales and marketing resulting in substantial product & service revenue growth and new-name accounts across the Asia Pacific, including new and emerging markets. With over 14 years of experience in the ICT sector, he has specializations across ACD, IVR, CRM, CIM, CTI, predictive dialers with a unique understanding of both, developed markets such as Taiwan and Hong Kong, and developing markets in China and Indo China. Prior to Consilium, Alex was the country manager for the Greater China region at FDS Networks. Alex has significantly contributed to contact center operations set up for major MNC banks and insurance companies such as Citibank, RBS, GE Money, AIG and CIGNA.

 
   
RISHAB JAIN
Vice President, Finance & Administration

Rishab has 13 years of experience in finance with more than 9 years in the contact center industry. He established the finance and administration functions at Consilium after joining as the first employee and Company co-founder. As a qualified Cost Accountant and MDBA in Finance, Rishab manages finance and accounting for Consilium entities worldwide, budgeting, MIS and compliance reporting, credit and risk management, payroll, procurement and contract management functions.

Prior to joining Consilium, Rishab was with Aspect Software where he was responsible for managing revenue assurance and finance functions for the Asia Pacific region. He was instrumental in setting up credit, accounts receivables and order management processes in the region. He achieved receivables of nearly US$40m per annum, and over US$110m during his tenure with Aspect. Rishab graduated in Economics (Hons.) from the University of Delhi, and holds finance qualifications from the Symbiosis Institute of Management Studies and the Institute of Cost and Works Accountants of India (ICWAI.)

 
   
   
AMAN BASRA
Vice President, Global Services

Aman is a software professional services leader with over thirteen years of experience in directing unified communications and contact center practices. In his positions with multinational and start-up companies he has built high-performing solution delivery teams from scratch. He founded Consilium Software’s professional services practice in 2008 and provides strategic planning, business development, sales and delivery management, as well as PMP-qualified project management for the more complex engagements. Aman has made advanced services and software products into Consilium’s strongest differentiator and engine for growth. Under his leadership Consilium has won and executed projects across all six continents with the hallmarks of quality and consistency.

Prior to Consilium, he spent seven years in services management roles with contact center software provider, Aspect Software. At Aspect, he was a founding member of the APAC Center of Excellence, established pan-APAC services teams for workforce management and custom application development, and led APAC education services to record revenues. He has project-managed strategic million-dollar-plus enterprise-level implementations for Fortune-10 clients. Earlier at Syniverse Technologies and Affinity Communications, Aman held systems engineering positions in telecommunications application delivery for Singapore and ASEAN telecom service providers, hospitality and healthcare clients. Aman holds a Bachelor of Engineering degree in Electronics from the University of Pune, where he graduated in the highest category. He migrated to Singapore in 1997 and is married with two sons.

 
 
  WHY CONSILIUM
Innovative Software Development Company
Undivided focus on Unified Communications
Proven Leadership Team
Consultative Approach & Unmatched Services Expertise
Global expansion including US & Europe