Managed Services
Consilium Managed Services analyzes, fulfils and manages contract-based needs for customers: the customer enjoys a proactive maintenance schedule for the equipment and services covered, and Consilium manages all downtime risks through 24/7 monitoring and support of all critical systems and services. The customer gets expert, objective advice on their overall requirements from a trusted adviser who has their best interests in mind, unlike the “break-fix” model, reliance on third-party contractors or the need to coordinate with multiple vendors. All at a predictable, flat fee that allows for easy annual budgeting.
Consilium Software has the experience, knowledge and training in the following technologies and areas with a variety of telecom, network and contact center solution vendors.
- Data, voice and IP telephony network planning, design and management
- PBX, ACD, IVR and self-service strategies
- Contact center design, implementation and management including customer interaction management solutions (inbound / outbound contact routing, workforce management, enterprise campaign management, quality management and reporting applications)
- CTI – CRM integration and CTI application development / support
- Project management for new service rollouts, moves, adds and changes
- Enterprise application support
- Audit and optimization
- Security compliance with corporate IS standards
- Database and operating system support
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