IEX Corporation

IEX Corporation, a NICE Systems Ltd. company, is a leading provider of feature-rich, scalable workforce and performance management solutions that enable contact centers to improve planning and scheduling, enhance performance and streamline tasks. With a strong global presence, IEX solutions are used in over 50 countries with nearly a million agents at more than 3,000 contact center sites. The award-winning IEX TotalView Workforce Management system is a NICE SmartCenter solution. NICE SmartCenter combines workforce and performance management with quality management, interaction analytics, compliance, coaching and customer feedback within a service-oriented architecture. For more information about IEX, visit http://www.iex.com.

IEX TotalView, as a part of Consilium Software’s portfolio, enables us to provide our clients a powerful and proven platform for optimizing the performance of their contact center, which reduces costs and delivers significant return on investment.

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