GENESYS

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to http://www.genesyslab.com

Consilium Software's partnership with Genesys Telecommunications Laboratories covers India and the ASEAN region. Through this alliance, Genesys and Consilium focus on several key initiatives such as increased sales coverage for Genesys solutions in the region, providing best-in-class technical expertise to the customer base. Our alliance brings industry-leading contact center suite of products and the GETS (Genesys Enterprise Telephony Server) enterprise collaboration solution to our customers, both powerful tools to enhance heterogeneous environments. Genesys solutions have interfaces to over 100 industry-standard switches across 25 TDM and IP-PBX platform vendors.

For more information Log on to : Genesys Partner Directory