eGAIN

eGain (OTC BB: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsized companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and web customer service operations into multichannel customer interaction hubs and to extend their service-based competitive advantage.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com

Consilium Software’s alliance with eGain in the Asia Pacific region allows us to strengthen market penetration in the region and provide customers with best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and co-browse, automation of fax- and paper-based service interactions, case management, and service fulfilment. These robust applications are built on the eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content, and business systems.