Consilium Software develops Unified Communications software and solutions for enterprises and contact centers. We create business efficiency by complementing industry-leading solutions with innovative software applications and unmatched services expertise. The Consilium team is comprised of management, advisers and delivery leaders who have significantly shaped the global contact center industry for the last 20 years.
We are in the business of helping customers benefit from the convergence of communication channels and applications by the adoption of Unified Communications, whether within the enterprise or for customer interaction. As the region's first and only company focused on the Unified Communications space, we are Enabling Unified Success across the Asia Pacific through the best-in-the-business leadership, management and delivery teams.
Consilium Software offers a new paradigm for communications with Unified Communications & Customer Interaction Management products from the world’s leading vendors. When innovative and robust products, which lead their respective segments globally, are paired with Consilium’s solutions approach and effective delivery capabilities, it creates business efficiency which gives our clients The Edge.
• Cisco: Cisco is our primary partner for Unified Communications (UC.) Be it enterprise communication and collaboration or unified contact center, Consilium solutions based on Cisco products are backed by our renowned consultative approach, skilled execution and a great support experience. Consilium is a Cisco Premier Certified Partner.
• NICE & IEX: Consilium Software provides Interaction Analytics solutions from NICE, and the TotalView® Workforce Management system from IEX (a NICE company.) Our experience and success in customer interaction optimization consulting and training enables us to provide solutions efficiently manage and improve contact center performance.
• Genesys: Our alliance with Genesys brings industry-leading CTI applications and the GETS (Genesys Enterprise Telephony Server) enterprise collaboration solution to our customers, both powerful tools to enhance heterogeneous environments. Genesys solutions have interfaces to over 100 industry-standard switches across 25 TDM and IP-PBX vendors.
• eGain: Partnering with eGain, we provide best-in-class solutions for web self-service, assisted web-service (email management, web chat and co-browse) and knowledge management, an area which eGain has been leading for the past decade.
