Overview
Cisco Unified Contact Center Express is an all-in-one contact-center-in-a-box solution that combines sophisticated automatic call distribution, interactive voice response, in-depth real-time and historical reporting, and agent and desktop services. It has powerful business rules for inbound and outbound voice and email contact that maximizes the ability to achieve superior customer interaction management by ensuring high productivity, lower operating cost and enhanced customer satisfaction.

Cisco Unified Contact Center Express from Consilium Software, a Cisco Premier Certified Partner specialized in Unified Communications, gives you the advantage of 22 years of contact center industry experience. By complementing industry-leading products with best-in-the-business services we create true "solutions".

Who Should Buy
Designed for enterprise departments, branch locations, and small to medium-sized companies that want to deploy an entry-level or midmarket contact center solution, Cisco Unified Contact Center Express can help these organizations to:

Why Cisco Unified Contact Center Express
Some other solutions may be scaled-down versions of larger enterprise solutions, but Cisco Unified Contact Center Express is built from the ground up to meet the specific needs of the small to medium-sized business, as well as departments or branch offices.

• Single-server, easy to install, administer and manage.
• Very scalable, handling up to 300 agents per instance.
• With Cisco Unified Contact Center Express you get the features and functionality of a larger solution. You can add features such as high availability (redundancy), e-mail management, outbound dialing capabilities, and presence integration, to name a few, at your own pace without replacing to replace equipment.

What you get
This solution is available in three versions to better match product functionality with your customer contact requirements. You can easily upgrade from one version to the next. With Cisco Unified Contact Center Express, you get: