Announcements

Oct 1, 2008
Consilium Software has opened a new office in Mumbai and significantly expanded its team in the West India region. The newly opened office marks the third office of Consilium in India, New Delhi and Bangalore being the other two. The addition of resources in Mumbai would play a key role in strengthening the services delivery team in West India as well as establishing a direct sales presence in and around Mumbai.

Mar 25, 2008
Consilium Software announced a partnership with Genesys Telecommunications Laboratories which will focus on several key initiatives such as increased sales coverage for Genesys solutions in the region and providing best-in-class services delivery to the customer base.

Mar 22, 2008
Consilium Software announced an alliance with Altitude Software at the Asia Pacific level in the area of customer interaction management solutions.

“Consilium Software is well known in the contact center space, so we are thrilled about working with such a strong partner. We feel our product aligns well with the Asia Pacific call center and BPO sector, particularly India, providing a valuable proposition to leading companies. India has solidified its position as the dominant outsourcing destination.” said Shlomo Harari, President, Asia Pacific Region, at Altitude Software.

Mar 21, 2008
Consilium Software announced a strategic alliance with IEX in India and the ASEAN region. The Consilium technical team has rich experience in the delivery of workforce management solutions. Working with IEX in the region, the alliance will leverage this expertise, providing customers effective IEX TotalView Workforce Management system implementations aligned to their business needs and proven consulting processes.

Mar 20, 2008
Consilium Software has signed a partnership agreement with eGain covering the entire Asia Pacific region. By pairing eGain Service with our superior track record of success in designing and delivering customer interaction solutions, Consilium Software will help clients in the Asia Pacific reduce interaction costs, provide a seamless and consistent customer experience in interactions across channels, and increase self-service adopt

Jan 29, 2008
Consilium Software completes all the criteria to become a Cisco Premier Certified Partner in India Sub-Continent.
“Consilium Software Inc has met all personnel and support requirements for achieving Cisco Premier Certification. Your company has demonstrated that it is qualified to sell, install, and support Cisco solutions in India Sub-Continent. In recognition of this achievement, your company will receive a plaque and will be identified as a Cisco Premier Certified Partner in the Cisco Partner Locator” – Cisco Channel Certification Team

Jan 8, 2008
Al Lucchese has joined Consilium Software as Mentor and Senior Adviser to the Executive Management team. Al has more than 40 years of experience in the worldwide high technology industry. He was instrumental in growing Davox Corporation, a call center software company, to approximately $100 million prior to his retirement as the company’s CEO.

Jan 1, 2008
Consilium Software today announced the appointment of Arvind Saksena in the capacity of Group CIO/CTO. Pramod Ratwani, Founder & CEO of Consilium Software, is very excited about Arvind joining Team Consilium. "Consilium Software will benefit greatly from Arvind’s leadership, experience and acumen in the IT industry. Arvind's impeccable track record will further ensure that our products and services conform to the highest technical standards," said Pramod Ratwani.

Nov 29, 2007
Consilium Software is proud to be associated with NICE Systems to provide companies the tools to do what was previously impossible – to create insight from interactions. The alliance, which covers the India and the ASEAN region, will contribute to consolidating NICE’s position in the marketplace and providing customers with best-in-class implementations of NICE solutions in the areas of liability recording, quality management, interaction analytics, coaching and customer feedback for contact centers and enterprises.

Nov 28, 2007
Consilium Software has joined hands with Cisco to bring its customers the most powerful Unified Communications tools which will change the manner in which organizations interact with others. Consilium Software is a regional partner of Cisco in the Asia Pacific. This alliance will enhance Consilium Software’s capability to deliver solutions built around Cisco’s trusted, industry-leading products for Unified Communications.