ALTITUDE SOFTWARE

Altitude Software (www.altitude.com) is a leading independent contact centre vendor, with its Altitude Unified Customer Interaction™ (Altitude uCI) product line.  The Altitude uCI is a suite of customer interaction management solutions for customer service, helpdesks, collections, order desks, proactive telemarketing, sales and service, and business process management.  It manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations with a special focus on contact center outsourcers.  Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.  In 2007, the Customer Assistance organization obtained the highly regarded ISO 9001:2000 Quality Certification for its worldwide operations.

Consilium Software is an Altitude Software Preferred Partner “ASPP” for the entire Asia Pacific region. The Altitude uCI outbound solution offers a compelling value proposition for customers who want best-of-breed outbound contact automation and algorithms that add intelligence to the dialing process.  A proven solution with a fifteen-year track record of outstanding results, it offers high platform independence, ability to protect existing investments through interoperability and ease of implementation.  Its IP nature natively supports distributed operations, easily allowing customers to embrace virtualization.