UniAgent™/Agent Desktop

Consilium UniAgent™ works with major customer contact solutions and offers the capability to integrate with enterprise-wide customer databases and telephony systems. Optionally, it provides a complete development and deployment platform for creating advanced user/agent scripts and ‘smart’ applications.

UniAgent™ delivers varied customer value propositions:

• Convenience of Single Sign-on, Single Screen – one combined screen on which all relevant data from various applications is displayed in a user-friendly format.
• Increased Agent Productivity – Agents need not waste time in toggling from one screen to another.
• Increased Agent Satisfaction – Clean interface and less navigation reduces agent stress.
• Cost-Efficient – Low investment to deploy and maintain (productized interfaces instead of long & costly professional services) with high returns.