Slide background Connected Digital
Experience Journey

Enhancing customer experience management

for over 300 clients in 70 countries since 2007


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Slide background Omni-channel Engagement

Provides actionable insights to optimize your
Enabling contact centers to deliver a unified
customer experience across voice, email,
web and social channels


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Slide background Connected Analytics with
Dashboardand Command center

Bringing reporting, applied

analytics and actionable insight to

every part of the contact center


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Slide background Superior Customer Experience

Collaboration Specialist Provides actionable insights
to optimize your contact center intraday
activities management and enhance customer satisfaction


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Slide background Global Customer
Collaboration Specialist

Enhancing customer experience management

for over 300 clients in 70 countries since 2007


Learn more Book a demo

What We Do

Consilium conceives , designs , develops , and delivers effective cloud-based and on-premise software for the Unified Communication & Collaboration (UCC) and Contact Center (CC) space. Since 2007 our Uni™ suite of solutions are continuously enhancing the performance of Enterprise customers and Service Providers

Advanced UC&CC Service Management

Consilium UniCloud™ simplify UC & CC service management and interoperability across multi-vendor and multi-tenant environment through an automated cloud-based delivery 

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Inbound Call Center CTI Connector

Consilium UniAgent™ address the need of enterprises looking for context based intelligent interaction across voice, email, and chat through an integrated business application

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Outbound Campaign Management

Consilium UniCampaign™ enables business to proactively reach out to their customers through our auomated and centralized campaign and callback solution

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Connected Analytics with Dashboard

Consilium UniInsight™ offers you an  in-depth  business  insight  of your day-to-day operations and customer interactions through a single pane of glass

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Advance UC & CC Services

We empower business leaders to seamlessly manage their unified communications and collaboration environment while continuous strengthening relationship with their customers

Cisco Contact Center Professional Services

Consilium Advanced Professional Services helps you take your customer experiences to the next level by turning your technology investments into business solutions that seamlessly aligns people and processes.

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Cisco Spark and Tropo Integration Services

Consilium now extend support to Cisco Spark and Tropo to deliver unique collaboration experience to your knowledge workforce. The team will experience high collaboration and deliver Omnichannel experience to your customers

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CTI Application Development

Cost-effective design, development, and implementation services to integrate custom CRM applications with voice platform such as Cisco to provide the skills your Agent need for managing and maximizing engagement with their customers

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Services for eGain and Calabrio

Consilium offers specialized services for eGain and Calabrio such as web self-service, email management, knowledge management, live web collaboration through chat and co-browse, workforce management etc. to optmize performance

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WHAT DIFFERENTIATES CONSILIUM

Service, partnership, and dependability are key pillars that make Consilium as preferred technology partner and trusted technology advisor

Customer Centricity

A customer-centred approach to business is the bedrock of our philosophy and business strategy. Our solutions portfolio is designed to make our customers and its brands relevant to their customer’s life.

Market success

Consilium’s has global reach, with solution consumption in over 70 countries – along with training and customer support operations around the world – to ensure close proximity to its customers.

Technology leadership

Consilium technological innovation comes alive with our business leaders working closely with you to understand your needs as well as future needs and by delivering maximum value through an array of APIs.

Agility

Given the rate of change, we help our customers identifying gaps in their customer engagement strategy by connecting the silos with our Consulting and Solution delivery approach.

What's Latest

Alliances

Awards

Delivering exceptional customer experience to: